Chain of custody
A medical case is not a parcel. We do not treat it like one.
This is what actually happens between the phone call and the signed handoff. It is not marketing language — it is the procedure each run follows.
The chain
Every run has a named person who released it and a named person who accepted it, with a time against each. That record is available to the facility that requested the run.
Ask dispatch about a run- 01
The request is taken by a person
A call or text reaches dispatch, not a form queue. What is moving, where it is, where it is going, and when it has to be there get written down before anything else happens. If a detail is missing — a receiving contact, a handling requirement — we ask before we dispatch, not after.
- 02
The destination is confirmed before the courier rolls
A shipment that arrives at a building with nobody expecting it is already late. We confirm the receiving department and the person who will accept it, so the courier is walking to a known desk rather than a front lobby.
- 03
Handling is matched to what is in the case
Sterile supplies, sealed specimens, instrument cases, and pharmacy orders do not all travel the same way. The courier is told what is in the case, whether it needs to stay cold, and whether it must stay upright or be carried rather than carted. We ask the facility for any packaging requirement we do not already know.
- 04
The shipment stays with the courier
No consolidation with other work, no intermediate stops, no leaving a case unattended in a vehicle or a lobby. Your shipment travels as a single-shipment run from the moment it is signed out to the moment it is signed in.
- 05
The handoff is signed, both ends
Who released it, at what time, and who accepted it at the other end. A handoff goes to the named receiving contact or the department that owns it — not to whoever happens to be at the counter.
- 06
You hear about it before you have to ask
A call when the shipment is collected, and a call when it is handed off. If traffic, weather, or a facility delay changes the arrival time, you get the call while there is still time to act on it.
Certified handling, on every run
Medicargo Express is HIPAA certified and bloodborne pathogen certified. In practice that means gloves and PPE on every handling step, sealed packaging kept sealed, shipment details treated as protected health information, and a courier trained on spill and exposure procedure. Ask dispatch for the documentation your facility requires as part of onboarding.
Request our credentialsNothing consolidated
One shipment, one courier, one destination.
Named handoffs
Released by, accepted by, time logged.
Handling briefed
Courier knows what is in the case and how it travels.
Called both ends
At collection, and at handoff.
Questions about a specific requirement? Send it to dispatch or call (832) 283-1243.
Credentials
Two certifications, stated plainly.
Facilities ask for certifications before they hand a courier a case, and they should. Medicargo Express is HIPAA certified and bloodborne pathogen certified. Ask your compliance contact and we will send the documentation your onboarding requires.
Onboarding a new courier? Tell dispatch which documents your facility needs and we will supply them before the first run.
HIPAA Certified
Medicargo Express operates under HIPAA requirements. Every pickup, handoff, and record that moves with a shipment is treated as protected health information — handled, described, and disclosed the way that standard requires.
- Signed handoffs at both ends
- No shipment details discussed off-channel
Bloodborne Pathogen Certified
Bloodborne pathogen certified, with the precautions that certification exists for: gloves and PPE on every handling step, sealed packaging kept sealed, and spill and exposure procedure the courier is trained on.
- PPE on every pickup and handoff
- Sealed transport packaging kept intact
Houston based
Dispatch in the metro, not a call center
One case per courier
Nothing consolidated with another clock
Handoffs signed
Released by, accepted by, time noted
Hand us the run.
Tell us what is moving and where it has to be. We will confirm the pickup and the receiving contact before the courier leaves.